For our purposes a critical incident is:
A critical incident refers to an unintended event that occurs when health services are provided to an individual and results in a consequence to him or her that:
(a) is serious and undesired, such as death, disability, injury or harm, unplanned admission to hospital or unusual extension of a hospital stay, and
(b) does not result from the individual’s underlying health condition or from a risk inherent in providing the health services
If you are unsure if an event is a critical incident please call us.
